Your privacy is critically important to us
How we use this information
For the performance of our contract with you We use your information when you enter into a contract with us so we can: process your order take payment, and provide you with customer support. In case of specific services, To provide and complete goods and purchases you’ve made. To send you customer service emails, including order information and service offers. To prevent or detect unlawful behavior, to protect or enforce our legal rights or as otherwise permitted by law. Where you’ve given your consent To contact you with information or offers regarding our upcoming products or services – this may be via email, via push and web notifications, via SMS, or social media platforms. You can change your marketing preferences at any time, see “Your choices and rights” section below. To provide you with location based services – like through our festival apps which allow you to see yourself on the map so we can use your location to send you push notifications about what’s going on around you. To deliver tailored advertising and marketing communications on our websites and apps.
Who We Share Your Data With & Why
Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built. We may share your information with our Partners so that they can run the service and for other reasons described in their privacy policies. Third parties who provide goods and services purchased by you so that they can process and fulfil your orders. Government agencies or other authorized bodies where permitted or required by law. Any successor to all or part of our business.
Your choices and rights
You have the right to choose how your personal information will be used. You have: The right to object to our processing of your data. The right to request that your information be erased or restricted from further use. The right to request a copy of the information we hold about you. The right to correct, amend or update information you have given us. To exercise any of the above rights, please write us an email at [email protected]. Please note that whilst we will carefully assess every request we receive, we may not always have to comply. When this happens, we will explain why.
Looking After Your Information
We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies. As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally. When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard.
If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Data Protection Officer, is here to help: [email protected]